FAQ

1. How do I make a purchase?

Shopping at runandup.myshopify.com is easy: browse by catalogue, add items to your shopping bag and follow the prompts at checkout.

 2. Can I track my order?

If you’ve chosen Express Delivery, you can track your order at every stage of the way – right from our warehouse to your door.

If you’ve chosen Standard Delivery, you can track your order whilst it’s with us – so you can see if we have processed it, or when we’ve shipped it. Depending on which country you’ve chosen for delivery, your order may be fully traceable – in which case a tracking number will be provided when the order is dispatched.

3. My delivery hasn't arrived yet?

If your order hasn’t arrived by the expected delivery date, contact us and we’ll see what’s going on. 
Have your order confirmation number and item details handy when you call. 

If you’ve ordered during one of our sales it gets pretty busy, so your delivery might take a little longer to get to you. 

4. Can you deliver to my work address?

Yes. Just make sure that there’s someone there who can accept the delivery for you – the couriers deliver to the address and not to the person.

5. Can I change my delivery address after I've placed an order?

You can’t change your delivery address for an order you’ve already made. That’s why we advise you to regularly make sure that all your address details are up-to-date.

If you change your delivery address in My Account after you’ve made an order, your new address won’t apply until your next order.

6. Why buy shoes from runandup?

1) This product uses the international classic brand design, the basic models, will not be out of date.Your best choice.

2) High quality of the leisure,casual, net shoes, breathable, comfortable and lightweight. Make you love walking.

3) Various colors and styles you can choose, don't worry about matching cloths.

4) This product have in stock, you can directly order .

5) We will ship items within 2-3 working days after payment confirmation.